The aim of the study was to assess the level of confidence in commercial banks and satisfaction with banking services. The study collected empirical data through customer survey of Ukrgasbank offices (405 people), former Ukrgasbank clients (330 people), and the general population (626 people).

Survey geography: cities of Kyiv, Chernihiv, Zhytomyr, Sumy, Lutsk, Uzhgorod, Lviv, Rivne, Vinnytsia, Poltava, Cherkasy, Donetsk, Dnipropetrovsk, Zaporizhia, Luhanks, Kharkiv, Simferopol, Odesa, Kherson.