The aim of the study was to assess the level of confidence in commercial banks and satisfaction with banking services. The study collected empirical data through customer survey of Ukrgasbank offices (405 people), former Ukrgasbank clients (330 people), and the general population (626 people).
Survey geography: cities of Kyiv, Chernihiv, Zhytomyr, Sumy, Lutsk, Uzhgorod, Lviv, Rivne, Vinnytsia, Poltava, Cherkasy, Donetsk, Dnipropetrovsk, Zaporizhia, Luhanks, Kharkiv, Simferopol, Odesa, Kherson.
Other researches
Assessment of digital inclusion in Ukraine
Customer: under grant support of Women in Digital Transformation (WinDT)
Providing expert and consulting services under the “Survey on meeting the needs of transport services”
Customer: ICF "Ukrainian Foundation for Public Health"
Research on the implementation of e-democracy tools through the E-DEM platform
Customer: East Europe Foundation
Observation studies based on the “safe community (safe city)” methodology
Customer: ICF "Ukrainian Foundation for Public Health", NGO "Stanytsia Luhanska Center for Regional Development "Strong Community"