The study assessed the degree of service “friendliness” for people living with HIV in social and health care facilities under the following criteria: availability (availability of informational, organizational, financial and other objective obstacles), acceptability (anonymity, confidentiality), meeting the needs of target group (satisfaction with the list and quality of services received, the willingness to continue their use, etc.). The main source of information was the answers of PLWH-clients/patients and providers (NGO, medical facilities staff) of social and medical institutions providing services for this group of people. These data will also identify ways to improve HIV services for PLWH.